Important Notes:

• You can start the appointment 15 minutes before its scheduled start time.
• The patient must be logged in to the booking platform to accept the call.

Option 1: Starting the video call from 'Appointments'.

• Navigate to the 'Appointments' section.

• Ensure you have selected 'Upcoming' appointments to view future appointments.
• Locate the desired appointment in your list.
• On the far right-hand side of the appointment entry, you will see the 'Call' button.
• • Note: The 'Call' button is only visible 15 minutes before the appointment start time.
• Click on the 'Call' button to initiate the video call.

• After clicking 'Call', you will be taken to the video call screen.
• • The patient will receive a pop-up notification on their side prompting them to accept the call.
  • Once the patient accepts, you can proceed with the appointment.

Option 2: Starting the video call from 'Schedule'.

• Navigate to your 'Schedule' section on the platform.

• Locate the desired appointment in your schedule. Click on the appointment to open the appointment details pop-up.
• In the appointment details pop-up, click on 'Start Appointment'.

• You will be taken to the video call screen.
• • The patient will receive a pop-up notification to accept the call.

Patient Point of View

Once the therapist or clinician starts the appointment on their side, an 'Incoming Call' pop-up will appear on the patient's screen. The patient can click on 'Start' to accept the call.